![]() ![]() For YubiKey, the authorization method used is One Time Password ( OTP). When using Google Authenticator, please read the following information. If you haven't written down the backup codes, then you will have to send an email to all exchanges and Cryptohopper with the question to remove the 2FA from your account. This year alone I will live in 4 different countries, so I lack an accessible place such as a safe deposit box or home safe to store written/printed codes. If you lose your device, you will always get your authentication method working again without a hassle. I have around 30 accounts secured with Google Authenticator 2FA, and seeking a safe and convenient way to store my backup codes for each account. Make sure to write down the security codes somewhere that will be created next to the 2FA setup. When you click on one of the two, you will see a guide on setting up the 2FA. ![]() You will see two options Google Authentication and YubiKey. We highly recommend using either Google Authenticator or YubiKey to have an extra layer of security on your account.Ĭlick on "Two Factor Authentication" as shown on the screenshot above. We hope the Tokonauts' reset request goes smoothly and you can resume your transactions.Besides using a username and password, Cryptohopper also offers the option to secure your account with 2 Factor Authentication (2FA). The withdrawal feature will be temporarily turned off for account security reasons for 3x24 hours after a successful reset.After a successful reset, we advise users to re-enable two-factor authentication (2FA) as an additional security measure for their account.A QR code will appear on the screen of your phone, which should be. Select up to 10 accounts which you want to be transferred and click export. In the top right corner, expand the tab and select 'export accounts'. There will be no notification once the reset is done, so users should periodically check the 2FA settings on their accounts. Then, follow the steps below: - Open Google Authenticator app on the device from which you want to transfer the codes.The attached documents must be original, not printed or photocopied, and not edited.The estimated completion time for a 2FA reset is 1x24 hours on working days and 2x24 hours on holidays.Things to note before requesting a reset: Send the above documents through the Live Chat service for assistance from Customer Support. A self-portrait photo holding the original ID card and a piece of paper with the words "Reset Google Authenticator at Tokocrypto" written on it, including:Ģ.Prepare photos of the following documents:.If you create a new account you’ll be asked for email verification. Step 2: Now got to and create a new account or login using your existing account. Follow the setup instructions to ensure your setup is correct. Step 1: First download the Google Authenticator application to your mobile or tablet and install it. You can use a backup method such as backup codes or secondary authenticator apps when available. Many platforms provide backup options if you lose access to your primary 2FA method. Tokonauts can request a reset of 2FA Google Authenticator from Customer Support via live chat. Find and turn on the Two-Factor Authentication option. What if you don't have the backup code? Don't worry. The update allows for the safe backup of one-time codes (OTPs) to a user’s Google account. Return to the Tokocrypto app and request the OTP SMS, email, and Google Authenticator codes (in sequence). Crypto Holders React to New Google 2-Factor Authentication.Delete your backup codes: To delete and automatically inactivate your backup codes, click Delete. Create a new set of backup codes and inactivate old ones: To create new codes, click Refresh. Tap the three-dot symbol in the upper right corner and select "Sync Now." From here you can: Get backup codes: To add backup codes, click Get backup codes.In the "Account Name" field, you can enter "Tokocrypto" or any other name you prefer.Choose "Enter a new set up key" or "Add a key code.".Select the plus (+) sign in the bottom right corner.If you still have the code, try the following steps to re-connect: Typically, users keep it on paper or in separate notes to make the Google Authenticator recovery process more accessible. ![]() ![]() You may be asked to verify your identity. Tap on the three dots on the top right of the screen and select Transfer accounts. Google Authenticator can be linked again if you still have the backup key obtained when you first activated 2FA Google Authenticator. Open Google Authenticator on your older phone. Are you experiencing issues with Google Authenticator? Is it due to a device change or accidentally deleting the Google Authenticator app? Or you may want to reset your Google Authenticator settings due to withdrawal problems. ![]()
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